Who We Are

Our website address is: axisslanka.lk

Axis Lanka (Pvt) Ltd sells mobile phones, accessories, smart watches, laptops, computers, cameras, power banks, storage devices, and other tech products. We want our customers to shop with trust and confidence.

1. Return & Warranty Eligibility

Products can be returned, exchanged, repaired, or claimed under warranty only if the item is damaged, defective, incorrect, or has a valid warranty issue. Warranty availability and return period may change depending on the product, brand, and supplier policy.

2. Product Condition

Returned products must be in original condition with original packaging, accessories, warranty card, manuals, and invoice or receipt. Used or damaged products may not be accepted unless the issue is covered under warranty.

3. Non-Returnable Items

Opened or used accessories, tempered glass, screen protectors, software, license keys, and physically damaged products cannot be returned unless there is a confirmed product defect or valid warranty claim.

4. Exchange, Repair or Refund

After checking the product, Axis Lanka may offer an exchange, repair, replacement, store credit, or refund depending on the product condition, warranty terms, and issue type.

5. How To Request Support

For returns, exchanges, or warranty claims, please contact Axis Lanka with your order number, customer name, phone number, issue details, product photos/videos, and invoice or receipt.

Axis Lanka (Pvt) Ltd
Website: axisslanka.lk
Email:axisslanka@gmail.com
Phone: 0777128079